Frequently Asked Question's
❓ Frequently Asked Questions | Lunara World
Your Questions, Answered — Because Confidence Begins With Clarity
We want you to feel empowered, informed, and excited about your skincare journey with Lunara. Below are answers to our most commonly asked questions about our LED Light Therapy Masks, usage, shipping, safety, and more.
🧴 Product & Usage
Q: How does the Lunara LED Light Therapy Mask work?
A: Our masks use seven clinically tested LED wavelengths that penetrate the skin at different depths. Each light mode targets a specific skin concern — from acne and dark spots to fine lines and dullness — to help restore a radiant, even-toned complexion.
Q: How long should I use the mask each day?
A: For best results, we recommend 15–20 minutes per day, 3–5 times a week. It’s the perfect window for a relaxing self-care ritual with visible results over time.
Q: When will I start seeing results?
A: Many users notice visible improvements in skin tone and texture within 2–4 weeks of consistent use. Long-term benefits like reduced fine lines, breakouts, and pigmentation typically show over 6–8 weeks.
Q: Can I use it with other skincare products?
A: Absolutely! For best absorption, use the mask on clean, dry skin, and apply serums or moisturizers after your session to lock in the glow.
Q: Is the mask safe for all skin types?
A: Yes. Our masks are UV-free, non-invasive, and safe for all skin tones and types — even sensitive skin.
🚚 Shipping & Orders
Q: Where do you ship?
A: We currently ship throughout the United States. International shipping is coming soon — stay tuned!
Q: How long will my order take to arrive?
A: All orders are processed immediately after purchase. Standard delivery typically takes 2–4 business days, depending on your location.
Q: Can I change or cancel my order?
A: Orders are processed quickly. If you need to make changes, please email us at support@lunaraworld.com within 2 hours of placing your order.
🚫 Returns & Refunds
Q: Do you offer returns or refunds?
A: We do not accept any returns or offer refunds. Due to the hygienic nature of our skincare products and LED masks, all sales are final. We encourage you to reach out to us before purchasing if you have any questions about the product.
Q: What if my product arrives damaged or defective?
A: If your product is damaged or defective upon arrival, please contact us within 48 hours of delivery with clear photos. We will be happy to assist you with a resolution.
💬 Need More Help?
Still have questions? email us at support@lunaraworld.com — we're always here to guide your glow.